Recent Why SERVPRO Posts

A Look Into Our In-Facility Storage Vaults

11/15/2019 (Permalink)

What most people don't consider when thinking about a fire or water loss is where their things go to be stored before and during the cleaning process. Here at SERVPRO of Bradley County, we have in-facility storage. This means that when your contents leave your home, they are brought here to be securely housed in the vaults in our climate-controlled storage facility.

The 10x10 vaults are used to physically store the contents. When it is time to clean the affected contents, they are removed from the vaults, cleaned thoroughly by one of our textile professionals, and then placed in a new vault with a label stating they have been cleaned and which of our technicians did the cleaning. When all of your contents have been cleaned, they are then transported back to your property to be reorganized into your home.

Rather than being in a self storage facility where it is susceptible to mold growth, theft, and overall deterioration, your contents are safe and secure in our in-house storage facility while your home is being restored. We understand first-hand the panic and confusion when you have to move your contents out of your home after a fire or water loss. You can rest assured that our trained staff will take care of your belongings like it’s their own. 

Check out this link to see a walkthrough of our Ooltewah facility:

https://my.matterport.com/show/?m=2qf3oWhBSht

Free CE Class on March 21st!

3/15/2019 (Permalink)

Join us at our CE class on March 21st!

Attention Insurance Agents:

Are you in need of Continuing Educaiton credits for license renewal? If so, SERVPRO of Bradley County has solidified a class on March 21st, 2019 teaching a 4-hour Fire Restoration course. If you would like to be added to the email list to receive emails about Continuing Education courses, contact Madison at moneil@SERVPROchattanooga.com.

Each class is uniquely designed to aide insurance agents in understanding what SERVPRO has to offer as a water, fire, mold restoration company. Come join us for free classes with lively discussions, delicious homemade lunch, and BINGO!

If you would like to register for the March 21st CE classes, click here

If you have questions or concerns regarding CE information or general/emergency assistance, call (423) 614-5552. We offer emergency services 24/7/365. 

Contents Management in Our Ooltewah Facility

3/12/2019 (Permalink)

Our 15,000 square foot facility houses 30+ storage vaults for your damaged contents.

When you experience a fire or water in loss in your home, you might not realize the extent of damage to your contents. It can be overwhelming to deal with cleaning all of your damaged furniture, clothing, kitchen items, etc. Whether it is in-house cleaning or sending it to a specialist, our team is certified to clean and safely store your contents. Rest assured we handle your contents with care and precision knowing they are sentimental to you and your family.

Here are the steps that will take place after a fire or water loss occurs:

  1. Our team will safely pack up your property while our contents manager documents each and every item that we pack. When your property is damaged enough to require floor replacement, new drywall, or new painting, our team will bring your contents to our facility. Your contents are then safely cleaned and stored the SERVPRO of Bradley County facility in individual vaults while your house is being renovated. 
  2. After your contents have safely arrived at our facility, our team then works on drying wet items, wiping soot damaged furniture, and utilizing our ozone room. Rest assured that your contents are handled with extreme care by our highly trained restoration crew. 
  3. Once the restoration process is complete and your home or business is back to preloss condition, we will repack your contents after cleaning and bring them to your home to unpack and place the items in their original positions.

As your local SERVPRO of Bradley County, we strive for excellence with our employees and complete satisfaction with our customers.

We are here to better serve our community and customers in their time of need. Call us any time for questions, concerns, or emergencies at (423) 614-5552.

Continuing Education Credits- Insurance Agents and Adjusters

1/31/2019 (Permalink)

Come join us for the World's Greatest CE Class!

Attention Insurance Agents:

Are you in need of Continuing Educaiton credits for license renewal? If so, SERVPRO of Bradley County has solidified a class on February 21st, 2019 teaching a 3-hour Ethics course and a 2-hour Mold Restoration course. We are in the process of creating 2019 Continuing Education Class Schedule that will be sent out via email. If you would like to be added to the email list, contact Madison at moneil@SERVPROchattanooga.com.

Each class is uniquely designed to aide insurance agents in understanding what SERVPRO has to offer as a water, fire, mold restoration company. Come join us for free classes with lively discussions, delicious homemade lunch, and BINGO!

If you would like to register for the February 21st CE classes, click here

If you have questions or concerns regarding CE information or general/emergency assistance, call (423) 614-5552. We offer emergency services 24/7/365. 

Bradley County Courthouse Fire- Cleveland, TN

1/17/2019 (Permalink)

On September 30th, 2017, a fire broke out in the mechanical room of the Bradley County Courthouse. Luckily, it occurred on a Saturday when the building was empty. The firefighters arrived on scene within minutes to extinguish the fire. While the fire was contained in one room, that particular room housed the HVAC system that filtered through the entire building. As you can imagine, the HVAC unit spread smoke and soot through nearly every vent in the building. There was minimal fire damage and very little water damage, but the soot coated walls, floors, furniture, and the air conditioning system.

SERVPRO of Bradley County called out to the scene

SERVPRO of Bradley County was called to the scene to assess the damage. We began fire restoration immediately to clean the smoke and soot damage. After the cleaning was complete, our Reconstruction team began construction on the 55-year-old building. The HVAC system had to be replaced along with the ventilation system, as well as new drop ceilings, lighting, and plumbing.

Running into unseen obstacles

I spoke with Dan, our Reconstruction Project Manager, on the timeline of this project. He explained that when inspectors came to approve the building post remediation, they found that many of the old building’s features were no longer up to code, thus creating a long list for our Reconstruction team that would take several months to complete.

  • They had to install a sprinkler system because the building was not originally built with one.
  • They had to change 70% of the doors in order to meet ADA requirements.
  • They had to install a brand new security system they required rewiring in the building.

Needless to say, the 1964 Courthouse required quite a facelift!

 A Successful End Product

Dan is proud to say that the Bradley County Courthouse is now an old shell of a building complete state-of-the-art equipment, high-tech security systems, and much needed updates. The employees have moved back in and the Courthouse is officially back in business. “I’m proud of the final product- we started with an old, outdated building and turned it into a modern facility.”

Greeted with Kindness at SERVPRO of Bradley County

1/9/2019 (Permalink)

Looking clockwise: Tammy, Colton, Casey, Whitney, and Rachelle

The SERVPRO of Bradley County office team takes pride in our ability to assist you when you are faced with a water or fire disaster. When you call SERVPRO of Bradley County at 423-614-5552, you will be greeted with kindness and compassion by our receptionist and dispatcher, Tammy. She will guide you in the necessary steps you must take to get your home or business to preloss condition. Our office team, Rachelle, Whitney, Casey, Colton, and Taylor are tasked with making sure you, our customer, understand our services and schedule with you accordingly. They will make sure the entire job runs smoothly and documented correctly until it is completely finished. Whether you are calling about an initial loss, an ongoing loss, or an emergency call, our team will walk you through each step, gather important insurance information, and answer any questions you may have.

When they receive a call from you, rest assured that our team will take care of you from start to finish and communicate updates and scheduling.

How SERVPRO of Bradley County Gets the Smoke Odor out of Your Clothes and Belongings

12/17/2018 (Permalink)

Pictured: An ozone molecule

At our new facility in Ooltewah, TN, we have something called an “Ozone Room”. Sounds cool, right? It is! When you have a fire in your home or business, some of your contents may not have been directly affected by the fire. However, they still may have soot and smoke odor. Similarly, your clothes will smell heavily of smoke after sitting by a campfire for a few hours.

After you have experienced fire damage in your home, SERVPRO of Bradley County professional technicians will bring your belongings to our ozone room at our facility and store them in vaults until they are ready to be cleaned. In the ozone room, the items are confined in a small space where they are exposed to high levels of ozone. The ozone molecules attach themselves to the smoke and soot molecules, essentially destroying the molecule.

Ozone is very effective in elimination odors, especially odors of an organic nature. When your contents leave the ozone room after 24 hours, the ozone gas dissipates in 10 to 15 minutes- leaving your clothes, furniture, and other personal items smelling fresh, “Like it never even happened.” If you are in need of fire damage restoration, call SERVPRO of Bradley County at 423-614-5552. Our team will make sure that your belongings will be thoroughly cleaned and restored to you.