Recent Why SERVPRO Posts

Should You Look for a Remediation Company That is Certified?

6/18/2021 (Permalink)

water damaged interior wall in an old house Mold damage in a home

Whenever major repairs are needed in the home, it's always best to lean on trained professionals to help resolve the issue. Trying to do the repair yourself can lead to further issues, costs and headaches. This is especially true when it comes to finding mold in your residence.
If you've discovered mold in your East Cleveland, TN, home, then certified mold remediation is likely necessary. While there are many companies that claim to help with mold cleanup, it's best to go with a company that has mold certification through the IICRC.
One major reason for this is because most insurance companies prefer to work with certified mold remediation over other contractors. This is because of the strict quality guidelines set in place through mold certification standards.

IICRC Certification Standards

A certified mold remediation contractor has been through coursework set forth by the IICRC to prove they have the skills and knowledge necessary to inspect, clean and restore a residence that has been subjected to mold damage. The IICRC is an organization that sets forth guidelines for remediation companies to follow in order to ensure the proper procedures have been performed and a quality repair has been done.
Some of the requirements that must be met by the certified mold contractor as set forth by the IICRC include:

  • All technicians working on mold remediation must be certified
  • There must be a training program established and documentation of previous and current training schedules for technicians
  • There must be an official system for processing customer complaints and how the complaints were remedied
  • There must be proof of insurance
  • Set standards must be adhered to in order to retain mold certification

A Certified Mold Remediation Company Brings Peace of Mind
When it comes to properly taking care of your residence in the event of a mold emergency, you don't want to leave it up to chance. Invest in mold cleanup professionals that have the proper certification to ensure that your home is cleaned thoroughly and according to industry standards.

IICRC Restoration Industry Certification Programs

3/16/2021 (Permalink)

People receiving training Our technicians undergo extensive water restoration training and certification through an IICRC-approved school.

The Institute of Inspection Cleaning and Restoration Certification (IICRC), is a non-profit organization that serves the cleaning and restoration industry. Originally founded in 1972, the Institute now has more than 60,000 active certified technicians around the world. In addition to maintaining industry standards and offering continuing education and disaster resources, the Institute offers a variety of certification programs for both restoration firms and individual technicians.

Certifications Offered

Certification programs help ensure that restoration technicians have the necessary skills to complete their work safely and effectively. The Institute offers certification programs on a variety of topics relevant to the restoration industry:

  • Applied Microbial Remediation Technician
  • Applied Structural Drying Technician
  • Building Moisture Thermography
  • Commercial Drying Specialist
  • Fire and Smoke Damage Restoration
  • Technician
  • Health and Safety Technician
  • Trauma and Crime Scene Technician
  • Water Damage Restoration Technician

A technician who wishes to move beyond the standard mitigation certificate may be able to pursue a master track in textile cleaning, fire and smoke restoration or water restoration. The Institute also offers the continuing education courses required to maintain these certificates.

Benefits of Certification
IICRC certified technicians are trained to perform at a high level in their field, which helps to build trust with employers, insurance companies and customers. Certification can serve to demonstrate that a technician has a high level of competence and commitment to maintaining their skills according to industry standards. Certification can also benefit employers by motivating employees to learn the latest technologies, providing advancement opportunities and increasing job and customer satisfaction.

How To Become Certified
A technician can become certified by taking an approved course and passing an exam. To maintain their certificate, technicians will need to pay a renewal fee and complete continuing education courses. Technicians may be able to pursue a master certification after at least three consecutive years of being a certified technician.
IICRC certification offers many benefits for both technicians and their employers. Interested technicians can begin their path towards certification by taking an approved course at a school in Charleston, TN.

3 Reasons to Choose SERVPRO for Your Restoration Needs

3/16/2021 (Permalink)

SERVPRO worker beside a green van Contact your local SERVPRO.

3 Reasons to Choose SERVPRO

There are a number of reasons your insurance adjuster may recommend SERVPRO for your restoration needs at your South Cleveland, TN, business. In addition to the fact that these professionals must meet preferred vendor qualifications, these reasons include the following.

1. They’re Local With a National Network
One reason these professionals may be recommended is the fact that they are locally owned. This allows them to have a very quick response time as well as the equipment they may need on hand. However, these professionals also have access to larger resources should they encounter a large job, because the cooperation offers support to the local franchise owners.

2. They’re Trained for Various Damage Types
Another reason your insurance adjuster may recommend SERVPRO is the fact that these professionals are trained to deal with a variety of damage types. This means that whether your business has suffered a fire, is dealing with flooding, or may have a mold problem, a restoration team should still be able to help. This can be especially helpful as many times one damage type may lead to another as may be the case when fire suppression efforts cause flooding.

3. They’re Able to Help Your Insurance Agent
These professionals may also be able to help your agent with the insurance claim through the use of their electronic inventory system. This is a database that can keep track of things like itemized lists, damage photographs, and progress reports. This allows your agent to access information they need in order to ensure your claim paperwork is in order, as well as know that the appropriate repairs are being made.
When talking to your insurance adjuster about a preferred vendor to handle the restoration of your business, consider contacting your local SERVPRO. They’re local, they’re trained to handle a variety of damage types, and they have several services that may help your insurance agent file your claim.

Changing the Game with Matterport Technology

1/28/2021 (Permalink)

Our team has recently been utilizing the Matterport camera to capture a 3D walk-through video of commercial losses. We use this technology for many reasons, including: 

1. Documentation before and after restoration

2. To get exact measurements and floor plans that we can use in Xactimate for pricing

3. A tool for business owners to use in the future

On any large commercial loss, we send our Emergency Readiness Coordinator to complete an ERP and Matterport scan before work is started. We are able to capture the damage before work is started for insurance purposes. For example, we completed several Matterport scans to send to insurance agents and adjusters when the tornado occurred because they were unable to travel due to COVID-19. We see many benefits with the Matterport camera and we're excited to see how we can further use it to benefit our customers.

SERVPRO of Bradley County - IICRC Certifications

1/28/2021 (Permalink)

There are many restoration companies to choose from when looking for someone to mitigate your home from damages. Unfortunately, not all of those restoration companies hold a certification with the IICRC. When making such a big decision regarding your restoration company you always want to ensure that they are certified with the IICRC and follow industry standards. The Institute of Inspection, Cleaning and Restoration Certification is a certification and standard-setting organization for the inspection, cleaning and restoration industries.

Ensuring that you have chosen a company that has these certifications ensures that you are being provided the highest quality concepts, terminology and procedures recognized in the restoration industry.

Luckily SERVPRO of Bradley County is IICRC Certified and ready for whatever happens. If you are in need of restoration services call our office at 423-614-5552.

Do You Know Where Your Water Shut Offs Are Located?

1/28/2021 (Permalink)

You have probably heard of our SERVPRO ERPs (Emergency Ready Profiles). As we conduct ERPs in commercial buildings, we also add water and gas shut off tags to the appropriate shut offs. We add these tags as a helpful indication if you ever have an emergency in your home. For example, if a pipe bursts or a leak happens in your home or business, the first thought to cross your mind should be to turn off the water. 

Next step? Call SERVPRO of Bradley County!

If the leak is from a sink or a toilet, it is easy to turn off the water for that line by turning the valve that is located beneath or beside the fixture. What if you're not sure where the leak is coming from? It could be a pipe behind your wall, under your home, or somewhere that is hard to locate. In this case, you should turn off the water to the whole house. This means locating the water main shutoff. Ask yourself this question, whether in your home or business. Do you know where the shutoff is located and could you locate it in the case of an emergency? If not, don't feel bad. Many people do not know where to locate their water and gas shut offs.

Typically, these shut offs lie on the exterior of the home or business around the perimeter of the building. Once you have found the shutoff, make sure that all members of your household know where it is. This is exactly why we tag these main shut offs during the creation of an ERP. The quicker you are able to turn off the water, the less damage is caused. 

If you experience water damage in your home, whether from a busted pipe, leaky roof, or natural occurrence, you can give SERVPRO of Bradley County a call at (423) 614-5552. We are always here to help!

Fire Damage at a Local Cleveland Staple

11/30/2020 (Permalink)

On Halloween morning, we received a call from management at Jenkins Deli explaining that they had a kitchen fire early that morning. An employee turned on the stove to heat up, not realizing that there was a fire hazard. The stove caught a small portion of the kitchen on fire, however, smoke and soot traveled through the entire restaurant.

The fire department arrived on scene within 4 minutes to eliminate the fire. Their quick response alleviated further damage. Our team immediately geared up and headed towards the Cleveland staple to assist with the damage. We spent the next several days cleaning every inch of the space. If you've visited Jenkins Deli, you know that the walls are filled with memorabilia from the last 40+ years. It was vital to clean each and every item so the smoke smell would be gone.

Owners Kay and Don Jenkins were so thrilled with our work that they sat down to film a customer testimonial video. Check it out here! We were happy to be able to help a Cleveland favorite and we can't wait to sit down and eat at Jenkins again soon! 

SERVPRO of Bradley County Hoarding Services

3/30/2020 (Permalink)

SERVPRO of Bradley County Hoarding Services

A hoarding situation can escalate froma clutter issue, to a health and sanitation issue, to a safety issue fairly quickly if it gets out of hand. In an emergency situation, such as fire, blocked pathways could be disastrous.

Our IICRC certified team at SERVPRO of Bradley County have the training, experience, and equipment to handle hoarding cleanup. In addition, our crews are professional, polite and tactful. 

How we can help:

  • Assess the situation
  • Dispose of Debris
  • Can do an Inventory of items
  • Floor to ceiling Cleaning, Disinfecting and Deodorizing
  • Demolition, if necessary, such as remove affected carpeting, flooring, and drywall
  • We can rent dumpsters and storage containers to have on-site
  • Our Crews wear Personal Protective Equipment (PPE) while at these job sites, to avoid infection

Our focus is on indoor cleanup; not outdoor spaces such as yards and fields.

For information on how to help a loved one with HD, click here.

If you need help with hoarding cleanup, call SERVPRO of Bradley County today at (423) 614-5552. We are “Here to Help!"

A Message On COVID-19 from SERVPRO of Bradley County

3/19/2020 (Permalink)

A Message On COVID-19 from SERVPRO of Bradley County

SERVPRO is always here to help members of our community in times of need. In light of this COVID-19 pandemic, we are still working diligently in our communities to improve quality of life and mitigate emergency issues within the homes and businesses of those affected by disaster. Our crews are working around the clock to make water, mold, and fire disasters “Like it never even happened,” amid the scarcity of services being provided during this time by other companies. SERVPRO of Bradley County understands the needs of our customers and the importance of having an operational business and comfortable home at all times and we are committed to ensuring that both of those things remain a constant in the lives of our customers during these uncertain times. 

Our services include contingencies for times like these and proactive cleaning services for those looking to get ahead of any illnesses and health concerns. While we do not have a way of eradicating the possibility of becoming infected by the Coronavirus, we do have services that can help cut down on the chance of that happening by disinfecting homes, offices, and workplaces.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

If you are interested in learning more about these services, please give us a call and one of our SERVPRO Representatives will be happy to assist you.

Stay safe, wash your hands, and together we will get through this! Give us a call at (423) 614-5552.

You'll Always Be in Good Hands with SERVPRO of Bradley County

1/31/2020 (Permalink)

Here at SERVPRO of Bradley County, your belongings- whether that be at your commercial or residential property will be taken care of. Our technicians are IICRC certified and receive training in water mitigation, mold remediation, fire restoration, and general cleaning. This allows us to perform at the standards that you deserve.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. Throughout the certification process, our technicians will study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. 

In turn, this training provides our professionals with knowledge and critical thinking skills to understand the best course of action when any type of loss occurs.

Initial Franchise Training

SERVPRO Corporate Training Facility provides new Franchise owners training in Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning, and Mold Mitigation. This is the foundation of the training program designed by SERVPRO. The process is a 15-day hands-on course that provides the owners with valuable information.

Employee Certification Training

The Employee Certification Training is a series of course materials and examination process that SERVPRO Franchise employees complete to receive certification in the following:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Web-based Training

Technicians and office staff have access to learn and test their knowledge of industry standards and professional quality. These courses often are video presentations as well as support materials that challenge our technicians to be the best they can be for our customers.

At SERVPRO of Bradley County, we encourage personal growth among our staff.  As our company grows and learns, we want our staff to follow suit. This course of action will in turn better our services to our customers. 

Is Your Carpet Really Clean?

1/17/2020 (Permalink)

Do you know what’s in your carpet?

Your carpet is bacteria’s favorite playground. When you come inside your home you expect to leave the outside world outside. Unfortunately, that’s not the case. You track in bacteria and pollen; not to mention the dead skin and dust that accumulates over time. The allergens like pollen and dust can cause respiratory issues and coughing once in the air.  

Then there are the thousands of dead human skin cells, which, when shed, become primary food for dust mites, according to the National Center For Healthy Housing. Carpets can also trap pet hair, which tickles the nose and is just plain gross. So what should you do about all this?

Call SERVPRO, we offer a range of carpet and upholstery cleaning services including: 

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

Check out this video of a recent rug cleaning. The difference is outstanding!

Carpet Cleaning Video

Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet. We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today. Call us at 423-326-1406. We’re available 24/7 and always here to help! 

SERVPROXIDE - What Is It And How Does It Clean Contaminated Water?

1/13/2020 (Permalink)

Many people don't know that SERVPRO corporate employs its own chemist, who formulates and manages the company's own line of cleaning products. This is to ensure that the products we use are safe and friendly to the customers we serve in Cleveland, Bradley County, Hopewell, Charleston, and beyond. SERVPRO of Bradley County regularly uses one of our newer products, SERVPROXIDE, on job sites that have contaminated water or mold. SERVPROXIDE is an EPA-registered, stabilized chlorine dioxide-based disinfectant and sanitizer. 

Because many of the jobs we work on involve contaminated water or sewage, we use this cleaner to eliminate harmful bacteria, viruses, and molds. SERVPROxide effectively removes any remaining contaminants from hard surfaces and sanitizes soft surfaces. It leaves a faint odor that quickly dissipates with air circulation. This product contains a PH level of 8.5-9.5, which means it carries the EPA's lowest toxicity rating and is safe for everyday use. For the cherry on top, the product is a 100% biodegradable surfactant. Among many of the cleaning agents we use, SERVPROXIDE is one of our “go to" products in a long line of specialty products that SERVPRO offers.

A Look Into Our In-Facility Storage Vaults

11/15/2019 (Permalink)

What most people don't consider when thinking about a fire or water loss is where their things go to be stored before and during the cleaning process. Here at SERVPRO of Bradley County, we have in-facility storage. This means that when your contents leave your home, they are brought here to be securely housed in the vaults in our climate-controlled storage facility.

The 10x10 vaults are used to physically store the contents. When it is time to clean the affected contents, they are removed from the vaults, cleaned thoroughly by one of our textile professionals, and then placed in a new vault with a label stating they have been cleaned and which of our technicians did the cleaning. When all of your contents have been cleaned, they are then transported back to your property to be reorganized into your home.

Rather than being in a self storage facility where it is susceptible to mold growth, theft, and overall deterioration, your contents are safe and secure in our in-house storage facility while your home is being restored. We understand first-hand the panic and confusion when you have to move your contents out of your home after a fire or water loss. You can rest assured that our trained staff will take care of your belongings like it’s their own. 

Check out this link to see a walkthrough of our Ooltewah facility:

https://my.matterport.com/show/?m=2qf3oWhBSht

Free CE Class on March 21st!

3/15/2019 (Permalink)

Join us at our CE class on March 21st!

Attention Insurance Agents:

Are you in need of Continuing Educaiton credits for license renewal? If so, SERVPRO of Bradley County has solidified a class on March 21st, 2019 teaching a 4-hour Fire Restoration course. If you would like to be added to the email list to receive emails about Continuing Education courses, contact Madison at moneil@SERVPROchattanooga.com.

Each class is uniquely designed to aide insurance agents in understanding what SERVPRO has to offer as a water, fire, mold restoration company. Come join us for free classes with lively discussions, delicious homemade lunch, and BINGO!

If you would like to register for the March 21st CE classes, click here

If you have questions or concerns regarding CE information or general/emergency assistance, call (423) 614-5552. We offer emergency services 24/7/365. 

Contents Management in Our Ooltewah Facility

3/12/2019 (Permalink)

Our 15,000 square foot facility houses 30+ storage vaults for your damaged contents.

When you experience a fire or water in loss in your home, you might not realize the extent of damage to your contents. It can be overwhelming to deal with cleaning all of your damaged furniture, clothing, kitchen items, etc. Whether it is in-house cleaning or sending it to a specialist, our team is certified to clean and safely store your contents. Rest assured we handle your contents with care and precision knowing they are sentimental to you and your family.

Here are the steps that will take place after a fire or water loss occurs:

  1. Our team will safely pack up your property while our contents manager documents each and every item that we pack. When your property is damaged enough to require floor replacement, new drywall, or new painting, our team will bring your contents to our facility. Your contents are then safely cleaned and stored the SERVPRO of Bradley County facility in individual vaults while your house is being renovated. 
  2. After your contents have safely arrived at our facility, our team then works on drying wet items, wiping soot damaged furniture, and utilizing our ozone room. Rest assured that your contents are handled with extreme care by our highly trained restoration crew. 
  3. Once the restoration process is complete and your home or business is back to preloss condition, we will repack your contents after cleaning and bring them to your home to unpack and place the items in their original positions.

As your local SERVPRO of Bradley County, we strive for excellence with our employees and complete satisfaction with our customers.

We are here to better serve our community and customers in their time of need. Call us any time for questions, concerns, or emergencies at (423) 614-5552.

Continuing Education Credits- Insurance Agents and Adjusters

1/31/2019 (Permalink)

Come join us for the World's Greatest CE Class!

Attention Insurance Agents:

Are you in need of Continuing Educaiton credits for license renewal? If so, SERVPRO of Bradley County has solidified a class on February 21st, 2019 teaching a 3-hour Ethics course and a 2-hour Mold Restoration course. We are in the process of creating 2019 Continuing Education Class Schedule that will be sent out via email. If you would like to be added to the email list, contact Madison at moneil@SERVPROchattanooga.com.

Each class is uniquely designed to aide insurance agents in understanding what SERVPRO has to offer as a water, fire, mold restoration company. Come join us for free classes with lively discussions, delicious homemade lunch, and BINGO!

If you would like to register for the February 21st CE classes, click here

If you have questions or concerns regarding CE information or general/emergency assistance, call (423) 614-5552. We offer emergency services 24/7/365. 

Bradley County Courthouse Fire- Cleveland, TN

1/17/2019 (Permalink)

On September 30th, 2017, a fire broke out in the mechanical room of the Bradley County Courthouse. Luckily, it occurred on a Saturday when the building was empty. The firefighters arrived on scene within minutes to extinguish the fire. While the fire was contained in one room, that particular room housed the HVAC system that filtered through the entire building. As you can imagine, the HVAC unit spread smoke and soot through nearly every vent in the building. There was minimal fire damage and very little water damage, but the soot coated walls, floors, furniture, and the air conditioning system.

SERVPRO of Bradley County called out to the scene

SERVPRO of Bradley County was called to the scene to assess the damage. We began fire restoration immediately to clean the smoke and soot damage. After the cleaning was complete, our Reconstruction team began construction on the 55-year-old building. The HVAC system had to be replaced along with the ventilation system, as well as new drop ceilings, lighting, and plumbing.

Running into unseen obstacles

I spoke with Dan, our Reconstruction Project Manager, on the timeline of this project. He explained that when inspectors came to approve the building post remediation, they found that many of the old building’s features were no longer up to code, thus creating a long list for our Reconstruction team that would take several months to complete.

  • They had to install a sprinkler system because the building was not originally built with one.
  • They had to change 70% of the doors in order to meet ADA requirements.
  • They had to install a brand new security system they required rewiring in the building.

Needless to say, the 1964 Courthouse required quite a facelift!

 A Successful End Product

Dan is proud to say that the Bradley County Courthouse is now an old shell of a building complete state-of-the-art equipment, high-tech security systems, and much needed updates. The employees have moved back in and the Courthouse is officially back in business. “I’m proud of the final product- we started with an old, outdated building and turned it into a modern facility.”

Greeted with Kindness at SERVPRO of Bradley County

1/9/2019 (Permalink)

Looking clockwise: Tammy, Colton, Casey, Whitney, and Rachelle

The SERVPRO of Bradley County office team takes pride in our ability to assist you when you are faced with a water or fire disaster. When you call SERVPRO of Bradley County at 423-614-5552, you will be greeted with kindness and compassion by our receptionist and dispatcher, Tammy. She will guide you in the necessary steps you must take to get your home or business to preloss condition. Our office team, Rachelle, Whitney, Casey, Colton, and Taylor are tasked with making sure you, our customer, understand our services and schedule with you accordingly. They will make sure the entire job runs smoothly and documented correctly until it is completely finished. Whether you are calling about an initial loss, an ongoing loss, or an emergency call, our team will walk you through each step, gather important insurance information, and answer any questions you may have.

When they receive a call from you, rest assured that our team will take care of you from start to finish and communicate updates and scheduling.

How SERVPRO of Bradley County Gets the Smoke Odor out of Your Clothes and Belongings

12/17/2018 (Permalink)

Pictured: An ozone molecule

At our new facility in Ooltewah, TN, we have something called an “Ozone Room”. Sounds cool, right? It is! When you have a fire in your home or business, some of your contents may not have been directly affected by the fire. However, they still may have soot and smoke odor. Similarly, your clothes will smell heavily of smoke after sitting by a campfire for a few hours.

After you have experienced fire damage in your home, SERVPRO of Bradley County professional technicians will bring your belongings to our ozone room at our facility and store them in vaults until they are ready to be cleaned. In the ozone room, the items are confined in a small space where they are exposed to high levels of ozone. The ozone molecules attach themselves to the smoke and soot molecules, essentially destroying the molecule.

Ozone is very effective in elimination odors, especially odors of an organic nature. When your contents leave the ozone room after 24 hours, the ozone gas dissipates in 10 to 15 minutes- leaving your clothes, furniture, and other personal items smelling fresh, “Like it never even happened.” If you are in need of fire damage restoration, call SERVPRO of Bradley County at 423-614-5552. Our team will make sure that your belongings will be thoroughly cleaned and restored to you.