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What To Do If Your Toilet Overflows- Cleveland, TN

1/10/2019 (Permalink)

Water Damage What To Do If Your Toilet Overflows- Cleveland, TN A toilet overflow can either be a small mess or a nasty disaster. SERVPRO of Bradley County can handle either!

We’ve seen it countless times- In fact, it’s not an uncommon plumbing problem. It often happens because of either a blockage or an error in the tank float mechanism that regulates water flow.

Step 1

When it does happen, you must first locate your water shut off valve near the base of your toilet. Turn that valve until the water shuts off completely. If your toilet does not have a shut off valve, open the tank and ensure that the float stays in the same position as to not let any more water fill the tank.

Step 2

If you know there is a foreign object that is preventing the toilet from flushing, grab a plunger or some rubber gloves and try to remove it. If these steps do not work, contact a plumber as soon as possible, as it may be a result of a larger plumbing issue.

Step 3

Remember, all water that comes out of a toilet is considered “dirty” water, regardless of how clean it looks. If there is only a small amount of water, clean up the water with a Shop-Vac or towels and be sure to disinfect all surfaces that were dampened by the toilet water. If any water reached the walls, cabinets, air vents, or other surfaces, call SERVPRO of Bradley County at (423) 614-5552. The mess may look like it is cleaned up, but water quickly seeps behind walls, in cabinets, and under floors. Our technicians will use moisture meters and thermal imaging cameras to detect this unseen moisture. We will then clean up the standing water and use air movers and dehumidifiers to rid the area of any moisture as to prevent mold growth. 

Greeted with Kindness at SERVPRO of Bradley County

1/9/2019 (Permalink)

Why SERVPRO Greeted with Kindness at SERVPRO of Bradley County Looking clockwise: Tammy, Colton, Casey, Whitney, and Rachelle

The SERVPRO of Bradley County office team takes pride in our ability to assist you when you are faced with a water or fire disaster. When you call SERVPRO of Bradley County at 423-614-5552, you will be greeted with kindness and compassion by our receptionist and dispatcher, Tammy. She will guide you in the necessary steps you must take to get your home or business to preloss condition. Our office team, Rachelle, Whitney, Casey, Colton, and Taylor are tasked with making sure you, our customer, understand our services and schedule with you accordingly. They will make sure the entire job runs smoothly and documented correctly until it is completely finished. Whether you are calling about an initial loss, an ongoing loss, or an emergency call, our team will walk you through each step, gather important insurance information, and answer any questions you may have.

When they receive a call from you, rest assured that our team will take care of you from start to finish and communicate updates and scheduling.

How to Prepare for a Storm in Cleveland, TN 37320

1/7/2019 (Permalink)

We may not live close to a beach, but the rain can certainly do some damage as we saw late last year with the floods. Storms can lead to an array of types of damage caused to your home, business, and rental properties. As we saw last year in North Carolina and Florida, the wind, rain, and debris can expose weak points in construction, such as poorly maintained gutters. Storms strike fast- sometimes without much warning. So, how can you prepare your home before a storm hits? Here are a few tips to ensure that your home, family, and belongings stay safe during a storm.

1.Know your evacuation routes. You need to have discussed and drawn out an evacuation plan in case you are pressed for time. The plan will give you the peace of mind that you will know what to do when disaster strikes.

2. Create a home safety kit. The Department of Homeland Security recommends you have:

  • Enough water for each person to have a gallon a day
  • Three-day supply of non-perishable food
  • Battery-powered radio with extra batteries
  • Flashlight
  • First Aid Kit
  • Garbage bags
  • Towelettes
  • Phone chargers
  • Wrench or pliers
  • Manual can opener

3. Be aware of your location.The National Weather Service recommends that you are aware if you live in a flood zone. If you live near a hazardous structure or area like a dam or river, listen to safety instructions from your local news and community.


5. Prepare your medications. If you take medications, make sure you know how to store them in case the power goes out for a few days. Medications that must be refrigerated can be put in plastic bags and placed in a cooler on ice so they remain cold, without getting wet.


6. Take out cash and fill up your gas tank. The NWS recommends that you keep cash on you at all times and a full tank of gas before a storm is scheduled to hit, in case you must evacuate in an emergency. You may not be able to grab gas during a state of emergency, and you might not be able to use a credit card if the power goes out.

Of course with heavier storms, it is always a good idea to have some plywood on hand to board up windows in preparation or as need. Flying debris during heavy winds can easily shatter windows, exposing your home to outside elements.

These are just a few tips for home and business owners, if you would like more helpful tips please visit our storm damage page or for help with storm damage cleanup call us directly (423) 326-1406.

Locally Owned Company with National Resources

If a water disaster mars your custom built home, your quickest and most effective solution is to contact the experts at SERVPRO of Chattanooga. Call us at (423) 326-1406 confident we will restore your high-end abode and its contents from storm and flood damage damage. 

How SERVPRO of Bradley County Gets the Smoke Odor out of Your Clothes and Belongings

12/17/2018 (Permalink)

Why SERVPRO How SERVPRO of Bradley County Gets the Smoke Odor out of Your Clothes and Belongings Pictured: An ozone molecule

At our new facility in Ooltewah, TN, we have something called an “Ozone Room”. Sounds cool, right? It is! When you have a fire in your home or business, some of your contents may not have been directly affected by the fire. However, they still may have soot and smoke odor. Similarly, your clothes will smell heavily of smoke after sitting by a campfire for a few hours.

After you have experienced fire damage in your home, SERVPRO of Bradley County professional technicians will bring your belongings to our ozone room at our facility and store them in vaults until they are ready to be cleaned. In the ozone room, the items are confined in a small space where they are exposed to high levels of ozone. The ozone molecules attach themselves to the smoke and soot molecules, essentially destroying the molecule.

Ozone is very effective in elimination odors, especially odors of an organic nature. When your contents leave the ozone room after 24 hours, the ozone gas dissipates in 10 to 15 minutes- leaving your clothes, furniture, and other personal items smelling fresh, “Like it never even happened.” If you are in need of fire damage restoration, call SERVPRO of Bradley County at 423-614-5552. Our team will make sure that your belongings will be thoroughly cleaned and restored to you.

How To Salvage Water Damaged Documents

9/18/2018 (Permalink)

Water Damage How To Salvage Water Damaged Documents Damage ceiling from a failed water pipe in a Cleveland, TN home

Even in the current age of digital records, it is likely that you still house some important paper files at your business in Cleveland, TN. When flooding occurs, what becomes of the wet documents?

What Types of Records Can Be Saved?

Depending on the severity of the flooding it is possible for a wide range of paper documents to be saved. Although not all papers may be salvageable, you increase the likelihood of restorable contents when you take immediate action. The following items may benefit from the document drying process:

  • Paper documents including personnel files, contracts or manuscripts
  • Commercial property blueprints or facility maps
  • Photographs, archival microfiche or film
  • Collections of magazines or books

What Document Drying Methods Are Used?

Restoration specialists use a multitude of professional cleaning and drying techniques to recover wet documents:

  • For storm water and sewage exposure, documents need to be disinfected and sanitized. Items are sterilized using gamma irradiation.
  • Some papers respond best to air drying or a dehumidifying environment.
  • Vacuum freeze drying is an advanced technological process used for antique papers or irreplaceable books. First the documents are frozen, then the air pressure is reduced causing remaining moisture to evaporate. Large quantities of items can be dried simultaneously.
  • Vacuum thermal drying is a quicker process than freeze drying, but it also may distort some materials. This less expensive method is best for common papers where the state of the dried product is not as critical.
  • While not a drying method, the process of digitizing documents is useful. Rather than restoration to a physical item, the documents are available as computer files that can be stored and backed up for future use.

When flooding strikes your commercial property in Cleveland, TN, wet documents are not necessarily lost forever. A variety of professional methods are available to save your important business files, photographs or book collections.


After a Flood: What Not To Do

9/11/2018 (Permalink)

Storm Damage After a Flood: What Not To Do Storm damage led to flooding family room in a Charleston, TN home

If your home in Charleston, TN, is plagued by flood water, you will undoubtedly get a lot of advice about what to do to make the recovery process smoother. Avoiding unnecessary or harmful behavior, however, is just as important, if not more so, than taking positive steps. Here are five actions to avoid so that you don't make a situation that's potentially dangerous worse for you and your family.

1. Don't Stay.

Step one of dealing with a flooded home is getting out of it. Don't try to stay in your house, especially if you have significant damage or if evacuation is recommended or mandated. You could be putting your family's safety at risk.

2. Don't Wade.

A number of problems could arise from standing flood water. It could be charged with electricity, hiding sharp or dangerous items or filled with bacteria. At any rate, you don't want this water to touch your skin or be anywhere near you.

3. Don't Play.

If you are waiting to be rescued or waiting on an adjuster to arrive, you may feel bored. Fight the urge to play games on your phone or use it in any way that depletes the charge. You may need it for emergency reasons, and you may not have any place to recharge it.

4. Don't Buy.

Purchasing new furniture or replacing destroyed items is the very last item on the restoration to-do list. Buying these things before you have a clean, restored place to put them is inadvisable.

5. Don't Hesitate.

You may see widespread water damage all around you, but don't assume that your insurance company and flood restoration specialists won't have time to come and assess your property. Go ahead and give them a call to report the damage to your home. The sooner you call, the sooner they can help.

Flood water in your home is a situation that calls for smart action. Take the steps you need to take, and avoid the things that work against you.

Detecting a Mold Problem in Your Home: 3 Steps To Take

9/4/2018 (Permalink)

Mold Remediation Detecting a Mold Problem in Your Home: 3 Steps To Take Mold damage in a Charleston, TN home

Finding and resolving a mold problem in your Charleston, TN, home can be a stressful process. Mold can hide and grow almost anywhere there is moisture present and does not need sunlight to grow or spread. However, if you believe there might be mold in your home, there are a few steps you can take, from calling an indoor environmental specialist to learning how to be an amateur mold detective.

1. Learn What You Can

Before you can detect mold, you might want to learn a little about how it grows and what types of environments it likes so you can search your home with more effectiveness. Mold growth is most common in places where moisture and humidity are present, such as a basement, attic or bathroom. There are different types of mold, and you can spot different strains by their light green, white, dark green or black colors.

2. Become a Mold Detective

Once you feel confident that you can identify mold by sight, take a tour around your home to look for patches that might be hiding out of sight under kitchen cabinets or around a leaky water line in your basement. If you do find mold, it is a good idea to call in an expert that can do a mold test and let you know the best way to deal with the issue.

3. Work With a Professional

An indoor environmental specialist from a mold damage and cleanup service can perform a variety of tests to gauge what type of mold is present in your home, how it got there and what can be done to eradicate it. Be prepared with a list of questions for your mold tech so you can feel confident that you are doing everything possible to have the issue resolved so that mold does not return.

Calling in an indoor environmental specialist can help you decide how to handle mold growing in your Charleston, TN, home. However, there are a few steps you can take on your own to kick start the process and be proactive about ridding your property of fungus.



3 Actions You Can Take After a Fire at Your Business

8/24/2018 (Permalink)

Fire Damage 3 Actions You Can Take After a Fire at Your Business Fire damage roof in a Charleston, TN home

Dealing with the aftermath of a fire at your Charleston, TN, business can be stressful. Even moderate fire damage requires considerable cleaning, and it is likely you are concerned about the safety of your employees and customers as well. However, there are a few actions you can take before you call in a fire restoration and cleanup service that may kick start the recovery process.

1. Take Photos of the Damage

Before you call your fire insurance company, take photos of the damage and avoid touching anything. Focus on areas affected by flames, smoke and water. If flooding from the firefighters’ hoses has occurred, try to take photos from an angle where the depth can be seen if you can do so safely.

2. Evacuate the Area

After a fire, areas of your business may be unsafe or unstable. Evacuate your employees and customers and move them away from the area. Board up damaged windows and doors to let people know the business is temporarily closed. Your fire restoration service can help you with mitigation services that may help keep everyone safe until cleanup efforts begin.

3. Leave the Cleaning to Your Restoration Team

Your cleanup crew will probably offer you a variety of services, from smoke cleaning to water drainage. However, once you discuss the process, it is best to leave the damage as it is so the cleanup technicians can assess it and decide the best way to approach restoration. If you are concerned about any belongings that might have been affected by the fire, ask your techs to keep an eye out for them, but it is a good idea to stay out of the building until it has been properly cleared.

After a fire affects your Charleston, TN, business, the cleanup process can be a daunting one to face. However, having a plan of action can help you move forward to the fire restoration phase as quickly as possible.

How Do I Deduct Storm Damage on My Taxes?

8/17/2018 (Permalink)

Storm Damage How Do I Deduct Storm Damage on My Taxes? Roof destroyed by storm damage in Cleveland, TN home

Finally, the past year is behind you. Your business in South Cleveland, TN, suffered serious storm damage. After partnering with your commercial insurance agent and a storm restoration specialist, your business is back and better than ever. But, now it is tax time and you have questions. Is the damage tax deductible? If so, how do you deduct the damage on your commercial income taxes?

How To Know What Is Deductible

Taxes are confusing for many people, and business owners are no exception. What aspects of the storm damage to your property are tax deductible?

  • Before you consider the costs of the damage, remember that commercial property insurance is also deductible on your business taxes. With that being said, you cannot deduct the funds that were covered, or reimbursed, by your insurance company.
  • If you have damage to your business and personal property from the same natural disaster or event, you may only be able to deduct the business loss.
  • You can deduct the loss from damage whether you itemize or not.
  • For a presidential declared disaster, there may be flexibility in terms of the tax year you deduct the loss.

How To Claim the Tax Deduction

There is a process for claiming a tax deduction for damage to your commercial property. What does this include?

  • Complete the Casualties and Thefts IRS Form 4684.
  • Only deduct the property loss, not loss of income.
  • Prepare to provide documentation of ownership, including initial cost of the damaged property.
  • Purchase replacement property within the tax year if you end up with a gain after factoring in insurance reimbursement, or you may end up paying taxes on the gain.

Owning a business in South Cleveland, TN means paying taxes. When your commercial property experiences storm damage, this complicates your tax situation. Understand what is deductible, and what necessary to complete the process to provide the most benefit to you and your company.

Best Ways To Drain a Flooded Basement

8/10/2018 (Permalink)

Water Damage Best Ways To Drain a Flooded Basement Water damage on ceiling in Cleveland, TN home

In some settings, water offers the perfect opportunity for fun, games, play and relaxation. Of course, it’s never good to find it on the floor of your Cleveland, TN, home. A basement flood can cause severe problems, and these incidents can start from many sources. No matter what the culprit may be, it’s essential to get rid of the water as soon as possible so you can avoid further health and safety issues.

Call a Trained Professional

A flooded home can be a daunting task to tackle. Luckily, you don’t have to combat it on your own. If you’ve had water damage, you need to contact a qualified restoration specialist right away. The professionals have the knowledge and tools to remove the water.

  • The pros will use a heavy-duty pump to remove standing water.
  • For saturated carpets and for smaller problems, the technician will use a wet vac.
  • The professional will then thoroughly dry the area to prevent mold growth.

Pump Method

If your basement flood has brought a significant amount of water into your home, you’ll need more than a simple water extractor to get rid of it. This is why the professionals use waterproof pumps to get large volumes of water out of your home. The technician will use different sizes of hoses, depending on how much water is in your home. The person will pump the water out of your home so it will slope toward the storm drain outside.

Wet Vacuum

Even minor floods require intervention. If you neglect this step, mold could grow in your home, and you may have a problem with insurance coverage as well. Wet vacuums are easy to operate and can suck out up to 5 gallons of water per tank from your floor.

As basement flood is nothing you should take lightly. Make sure you hire competent help that will use these effective methods.